Privacy policy

Privacy Policy

Last updated: 14 October 2026

AKANI FARMS operates this website and online store to provide customers with information about our farm and products and to enable online purchases. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact information: Your name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order history, transaction details, returns, exchanges and cancellations.
Payment information: Payment status, transaction references and other payment-related information provided through our payment providers. Payment card details may be processed directly by the relevant payment provider.
Customer communications: Information you provide when contacting us with questions, complaints, feedback or other enquiries.
Account information: Login and account details, preferences and settings, where customer accounts are available.
Technical and usage information: IP address, browser and device information, pages visited, referral sources and interactions with our website, including information collected through cookies, pixels and similar technologies.
Advertising and analytics information: Information about website visits, products viewed, shopping-cart activity, purchases, advertising interactions and online identifiers, depending on the analytics and advertising tools enabled on our store.

We collect and process personal information for the purposes described in this policy, subject to applicable law.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, complete a form or contact us.
Automatically through our website, cookies, pixels and similar technologies, depending on your browser settings and the tools enabled on our store.
From Shopify, payment providers, delivery partners and other service providers involved in operating our store or fulfilling your order.
From analytics and advertising partners, including Google and Meta, where their services are configured on our store and where the relevant collection and use are permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

Process payments and fulfil, deliver, cancel or refund orders.
Send order confirmations, shipping updates and other service-related communications.
Respond to customer enquiries, complaints and feedback.
Maintain customer accounts and provide customer support.
Operate, maintain, secure and improve our website and shopping experience.
Understand website traffic, visitor behaviour and store performance through analytics.
Measure advertising effectiveness and, where enabled, support advertising, audience measurement and retargeting.
Detect and prevent fraud, misuse and unauthorised transactions.
Maintain business, accounting and transaction records.
Meet applicable legal, regulatory and tax obligations.
Send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.

You may opt out of promotional emails using the unsubscribe option provided in those messages. We may still send essential communications relating to your orders, account or service requests.

4. Cookies, Analytics and Advertising Technologies

Our website uses Shopify and may use analytics and advertising technologies, including Google Analytics, Google Ads and Meta advertising technologies, depending on the services and integrations enabled on our store.

These technologies may use cookies, pixels, tags or similar tools to collect or receive information about your browser, device, IP address, pages visited, products viewed, shopping-cart activity, purchases, referral sources and online identifiers.

We use these technologies, where configured, to:

Understand how visitors use our website.
Measure website traffic and performance.
Identify technical issues and improve the shopping experience.
Measure the effectiveness of advertising campaigns.
Support advertising and retargeting where enabled and permitted by applicable law.

The information collected depends on the services enabled, their configuration and your privacy settings. Google, Meta, Shopify and other providers may process information under their own privacy policies and applicable terms.

You can manage available privacy choices through cookie-preference controls on our website, where provided. You may also manage certain advertising preferences through Google and Meta settings and adjust your browser settings to restrict some cookies. Disabling certain cookies may affect website functionality.

Where consent is required by applicable law, we will obtain and manage that consent as required. The availability of a cookie banner or preference control does not, by itself, guarantee that all third-party tracking technologies are correctly configured to respect your choices.

5. How We Share Personal Information

We may share relevant personal information with the following categories of service providers and other parties, depending on the services enabled on our store:

Shopify: To host and operate our online store, support checkout, provide store functionality and support analytics and related services.
Payment providers: To process payments, refunds and payment-related checks.
Delivery and fulfilment partners: To dispatch orders and deliver products to you.
Google: Through Google Analytics and Google Ads, where configured, to understand website activity, measure advertising performance and support advertising or retargeting.
Meta: Through Meta advertising technologies, where configured, to measure advertising performance, assess audiences and support advertising or retargeting.
Technology and service providers: Website apps, customer-support tools, security providers, analytics services and other providers used to operate our store.
Government authorities and other parties: Where disclosure is required by law, necessary to respond to valid legal requests, needed to prevent fraud or necessary to protect legal rights.

The information shared depends on the relevant service, its configuration and the purpose of processing. We do not authorise service providers acting on our behalf to use personal information beyond their permitted services and applicable contractual or legal obligations.

Some third-party providers may process information for their own purposes under their respective privacy policies. We do not control the independent privacy practices of those providers.

6. Shopify and International Processing

Our store is hosted by Shopify. Shopify and certain service providers may process personal information in locations outside your state or country to provide their services.

Information submitted through our store may be transmitted to Shopify and relevant third-party providers involved in payment processing, delivery, analytics, advertising and website operations.

For more information about Shopify's privacy practices, please refer to the Shopify Consumer Privacy Policy.

Third-party providers may also publish their own privacy information:

Please review those policies to understand how the respective providers process information.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, dispute resolution, security and other legitimate business purposes, subject to applicable law.

Retention periods may vary depending on the type of information and the purpose for which it was collected. We may retain certain records for longer where required by law or necessary to establish, exercise or defend legal claims.

We use reasonable measures to protect personal information against unauthorised access, disclosure, alteration or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information associated with you, or to raise a concern about how your information is handled.

You may also withdraw consent where processing is based on consent, subject to applicable law and any consequences explained when consent was obtained.

You may opt out of promotional emails using the unsubscribe option provided in those messages. You may also manage available cookie and advertising preferences through the controls offered on our website and by relevant third-party providers.

To protect your information, we may need to verify your identity before responding to a request. Some information may need to be retained where required by law or necessary for legitimate legal and business purposes.

To submit a privacy request or complaint, contact us using the details in the Contact section below.

We will handle privacy requests and complaints in accordance with applicable law.

9. Children's Privacy

Our store is intended for customers who can lawfully use online shopping services. We do not knowingly collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action in accordance with applicable law.

10. Third-Party Websites

Our website may link to third-party websites or services. Those websites operate under their own privacy policies and practices.

We encourage you to review their policies before providing personal information. We are not responsible for the privacy practices of websites or services that we do not operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or applicable law.

We will publish the revised policy on this page and update the “Last updated” date. Where required by applicable law, we will provide additional notice or obtain consent.