Shipping policy

Shipping Policy

Thank you for shopping with AKANI FARMS. This policy explains how we process, dispatch and deliver your orders, the shipping charges that may apply, and how we handle shipping-related issues.

1. Order Processing and Dispatch

Orders are processed after successful payment confirmation and subject to product availability. We aim to dispatch orders as promptly as possible.

Processing and dispatch times may vary during seasonal harvests, promotions, public holidays or periods of high demand. If an unexpected delay significantly affects your order, we will communicate the relevant information where reasonably possible.

2. Shipping Methods and Delivery Estimates

Available shipping options, applicable charges and estimated delivery timelines will be displayed at checkout where available.

Delivery estimates generally begin from dispatch, not from the time the order is placed. Actual delivery may vary depending on the destination, courier operations, weather, local conditions and other circumstances beyond our reasonable control.

We will make reasonable efforts to fulfil orders within the delivery estimate communicated at the time of purchase. If an undue delay occurs, please contact us for assistance.

3. Shipping Charges

Free standard shipping is available on orders above ₹1,499, subject to the conditions displayed at checkout.

For orders that do not qualify for free shipping, applicable delivery charges will be displayed at checkout before payment is completed.

Any applicable shipping charges, taxes or other compulsory fees will be disclosed before you place your order.

4. Shipping Destinations

We currently ship within India to serviceable delivery locations supported by our shipping partners.

Delivery availability may depend on the destination PIN code and courier coverage. If a location cannot be serviced, we will inform the customer where reasonably possible.

International shipping is not currently offered unless expressly made available on our website.

5. Order Tracking

Once your order is dispatched, we will share shipping confirmation and tracking details where supported by the shipping method or courier.

Tracking information may take some time to appear or update after dispatch. If tracking remains unavailable or your shipment appears stalled, please contact us with your order number.

6. Shipping Address and Delivery Attempts

Please verify your name, mobile number, PIN code and complete delivery address before completing your order.

If you need to correct an address, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.

Incorrect or incomplete addresses, unavailable recipients, refused deliveries or repeated unsuccessful delivery attempts may result in delays or return-to-origin charges imposed by the courier. Any additional charge to the customer will be assessed fairly and communicated where applicable; it will not override any rights available under applicable law.

7. Lost, Delayed, Damaged or Leaking Shipments

If your order appears lost, is significantly delayed, arrives damaged or leaking, or contains an incorrect product, please contact us promptly.

For damaged, leaking or incorrect deliveries, we request that you notify us within 48 hours of delivery wherever possible, with your order number and clear photographs or a video of the parcel, shipping label and affected product. This helps us investigate the issue with the courier and resolve it efficiently.

Please retain the packaging until the matter has been reviewed. Do not consume food products if their seal or packaging is compromised or you suspect spoilage.

We will investigate reported issues and, where appropriate, arrange a replacement, refund or other suitable resolution in accordance with our Refund, Replacement and Cancellation Policy and applicable law.

The suggested reporting period does not exclude remedies or consumer rights available under applicable law.

8. Order Changes and Cancellations

If you wish to change or cancel an order, contact us as soon as possible and provide your order number.

We may be able to accommodate a request before dispatch. Once an order has been dispatched, changes or cancellation may not be operationally possible.

Where an order is cancelled, cannot be fulfilled, or is subject to an eligible refund, we will communicate the available options and process any approved refund within a reasonable period and in accordance with applicable law and payment-provider requirements.

Nothing in this section limits any cancellation or refund rights that may apply under applicable law.