Refund policy

Refund and Cancellation Policy

At AKANI FARMS, we take care to prepare, pack and dispatch our products responsibly. If something goes wrong with your order, please contact us so we can review the issue and work towards a fair resolution.

1. Reporting a Problem with Your Order

Please inspect your order when it arrives. If you receive a damaged, leaking, defective, incorrect or potentially unsafe product, contact us as soon as possible.

To help us investigate, please provide:

  • Your order number and date of delivery.

  • A brief description of the issue.

  • Clear photographs or a video of the product, packaging and shipping label, where possible.

Where possible, please report visible damage, leakage or incorrect items within 48 hours of delivery. This helps us investigate promptly. This request does not remove or limit any consumer rights or remedies available under applicable law.

If a food product appears contaminated, spoiled or otherwise unsafe, do not consume it. Keep the product and packaging safely until we advise you on the next steps.

2. Returns and Eligibility

Because our range includes food, pantry products, oils and other farm-crafted goods, return eligibility depends on the product type and the reason for the return.

  • Unopened, non-perishable products: You may contact us within 14 days of delivery to request a return. The product should be unused, sealed where applicable, in its original packaging, and accompanied by proof of purchase. Approval depends on the product type and applicable law.

  • Opened or used products: Change-of-mind returns are generally not accepted for opened or used products, subject to applicable consumer rights and any issue with the product.

  • Food and perishable products: Change-of-mind returns are generally not accepted where return or resale would compromise food safety or quality. This does not affect remedies for damaged, defective, unsafe or incorrectly supplied products.

  • Personal-care and oil products: Eligibility depends on the product, its condition, whether the seal has been broken, and the reason for the return.

  • Gift cards and specially made or personalised products: These are generally not eligible for change-of-mind returns, subject to applicable law and any product or order issue.

Please contact us before sending any item back. We will confirm the appropriate return procedure.

3. Damaged, Defective, Leaking or Incorrect Products

If your order arrives damaged, leaking, defective or different from what you ordered, contact us with the information described above.

After reviewing the issue, we may offer an appropriate remedy, such as a replacement, refund, repair where applicable, or another resolution in accordance with applicable law.

Please do not return a product until our team has provided instructions. We will explain how the product should be handled and whether collection, return shipment or photographic evidence is appropriate.

4. How to Request a Return

To request a return or report an order issue, email:

contact@akanifarms.in

Include your order number, the product name and the reason for your request.

If your return is approved, we will provide instructions on how and where to send the product. Items sent back without prior contact may be delayed while we identify the order and determine the appropriate handling.

Return address, when a physical return is authorised:

AKANI FARMS
Survey No. 232/10, Vetriyur
Sivaganga District, Tamil Nadu – 630321
India

Please wait for confirmation before shipping anything to this address.

5. Exchanges and Replacements

If you receive an incorrect or damaged product, contact us rather than placing a new order immediately. We will assess the issue and explain the available options.

Exchanges or replacements are subject to product availability and applicable law.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@akanifarms.in and include your order number.

We will try to cancel the order if it has not yet been dispatched. Once an order has been dispatched, cancellation may no longer be operationally possible; you should contact us to discuss the available options.

Any eligible cancellation refund will be processed in accordance with applicable law and payment-provider requirements.

7. Refunds

Once a return or refund request has been reviewed and approved, we will initiate the applicable refund to the original payment method wherever possible.

We aim to initiate approved refunds within 10 business days of approval, or sooner where required by applicable law. The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

If you have not received your refund after the applicable processing period, contact us at contact@akanifarms.in with your order number.

8. Shipping Costs for Returns

For change-of-mind returns that we agree to accept, any applicable return-shipping costs will be explained before you send the product back.

Where a return or refund is required because a product was damaged, defective, unsafe or incorrectly supplied, we will explain the appropriate return arrangements and handle the matter in accordance with applicable law.

9. Contact Us

AKANI FARMS
Email: contact@akanifarms.in
Phone: +91 93639 56663
Address: Survey No. 232/10, Vetriyur, Sivaganga District, Tamil Nadu – 630321, India.